AI Agents & MCP
Custom agents, agent tools and skills, MCP servers and connectors. Make business systems usable by agents through clear tool interfaces and configurable permissions.
Šime Galac
AI Agent & Automation Engineer
Microsoft Certified: Azure Solutions Architect ExpertMicrosoft Certified: Azure Cosmos DB Developer Specialty
I build AI agents that connect reasoning to real business workflows: custom agents, MCP tools and servers, skills, connectors, RAG and real-time voice with custom VAD. Backed by 5+ years of production backend engineering, integrations and Azure architecture.
5+years of experience
10+external integrations
2Microsoft certifications
What I Do
Real-Time Voice AI
Real-time voice agents with custom voice activity detection (VAD), speech recognition and speech synthesis.
RAG & Multimodal AI
Retrieval grounded in business data and documents, including a document-vectorization project, plus speech and image-generation integrations.
Production Automation
Configurable workflows with triggers, conditions, actions, state, idempotency, retries and audit trails. Use deterministic execution where the process is known.
APIs & Integrations
Connect messaging, CRM, marketing and cloud services with reliable APIs, OAuth2, token management, webhooks and replaceable connectors.
Backend & Azure Architecture
Production backend services, multi-tenant systems and pub/sub. C#/.NET, TypeScript/Node.js and Python, with Azure, SQL Server and Cosmos DB.
Selected Projects
WhatsApp AI Automation Platform & MCP Control Plane
Production multi-tenant platform orchestrating customer workflows through WhatsApp and connected business services; the platform serves several hundred active clients daily.
2023-present
Custom SEO & Social-Media Agents
Implemented agent-supporting tools, skills, integrations and tests for agents that analyze clients and competitors, suggest blog and social-media content, connect to a CMS and support publication workflows.
Agent Tools, Skills & Retrieval Work
Turned multi-step application tasks into agent-callable tools by reverse-engineering application behavior, then refined tools using available logs.
Selected work
Production Integrations & Workflow Reliability
Built modular production connectors for Google, Meta, Salesforce, Azure AI and Seats.io, including OAuth2, automatic token refresh, webhooks, retries and circuit breakers.
2021-present
Core Capabilities
AI Agents & MCP
Retrieval, Voice & Multimodal
Backend & Platform Engineering
Production Reliability & Design
How I Work
- Agent engineering: Translate domain knowledge into agent-usable tools and skills, separate deterministic steps from variable reasoning, and test behavior with positive and negative examples.
- Production mindset: Bring AI features into real workflows with integrations, configurable permissions, operational visibility and dependable backend services.
- Real World Problem Solving: Start with the actual business problem, find its root cause and deliver a simple, logical solution that is practical to operate and maintain.
Šime Galac
AI Agent & Automation Engineer | Production Systems & Integrations
Microsoft Certified: Azure Solutions Architect ExpertMicrosoft Certified: Azure Cosmos DB Developer Specialty
Professional Summary
Software Engineer with 5+ years building production automation, backend systems and integrations, now focused on AI agents and agent-enabled products. Hands-on work spans custom agents, MCP servers and connectors, skills and tools, RAG, speech and image-generation integrations, and real-time voice agents. Connects AI capabilities to dependable APIs and multi-tenant production services, choosing deterministic execution for known processes and agent reasoning for variable requests. Strong in architecture decisions, production operations and Real World Problem Solving.
Core Capabilities
AI Agents & MCP
Retrieval, Voice & Multimodal
Backend & Platform Engineering
Production Reliability & Design
Voice AI
Real-time voice agents, custom voice activity detection (VAD), speech-to-text and text-to-speech, connected with agent tools and business workflows.
Professional Experience
Software Engineer
2020-present · Zadar, CroatiaTelum Marketing
- Build production automation and AI capabilities for a multi-tenant WhatsApp Business Process Automation Platform serving several hundred active clients daily.
- Contribute to custom-agent capabilities across implementation, integrations, tools, skills and testing; work with domain experts to make specialized knowledge usable by agents.
- Implement supporting tools, skills and integrations for custom SEO and social-media agents that analyze a client and competitors, recommend blog and social content, and connect to CMS publishing workflows.
- Built an MCP-based administration and control layer for workflow configuration, integrations and process inspection, with fine-grained per-user configuration that can change at runtime without deployment.
- Apply deterministic code when the process is known and agent skills when requests depend on variable context; use positive and negative examples and repeated testing to improve consistent behavior.
- Integrate OpenAI Responses API, Azure AI, RAG and document vectorization, image generation, speech services and real-time voice-agent capabilities into software workflows.
- Make architecture decisions and review AI-assisted code; own production delivery across deployment, monitoring, incident response, backup and recovery while managing infrastructure costs within budget.
Selected Projects
WhatsApp AI Automation Platform & MCP Control Plane
2023-presentTelum Marketing
- Production multi-tenant platform orchestrating customer workflows through WhatsApp and connected business services; the platform serves several hundred active clients daily.
- Built an MCP administration layer so compatible agents can inspect and operate workflow configuration, integrations and process tasks through a consistent tool interface, with user-specific granular permissions and runtime configuration.
Stack: C# / .NET, REST APIs, WhatsApp Business API, MCP, OpenAI Responses API, Azure, MS SQL Server, Azure Cosmos DB
Custom SEO & Social-Media Agents
Telum Marketing
- Implemented agent-supporting tools, skills, integrations and tests for agents that analyze clients and competitors, suggest blog and social-media content, connect to a CMS and support publication workflows.
- Collaborated with domain experts to translate specialized knowledge into agent-usable capabilities and tests.
Stack: Custom agents, agent tools and skills, MCP, REST integrations, CMS connectivity
Agent Tools, Skills & Retrieval Work
Selected workClient and internal AI solutions
- Turned multi-step application tasks into agent-callable tools by reverse-engineering application behavior, then refined tools using available logs.
- Built RAG solutions using conventional retrieval in most cases and document vectorization for one client project with a large corpus; used positive and negative examples for variable agent behavior.
Stack: MCP tools and servers, connectors, RAG, document vectorization, OpenAI Responses API, Azure AI
Production Integrations & Workflow Reliability
2021-presentTelum Marketing
- Built modular production connectors for Google, Meta, Salesforce, Azure AI and Seats.io, including OAuth2, automatic token refresh, webhooks, retries and circuit breakers.
- Designed configurable workflows with triggers, conditions, actions, state transitions, idempotency and audit trails; supported cross-system production operations and troubleshooting.
Stack: C# / .NET, REST APIs, Azure, SQL Server, Cosmos DB, OAuth2, CI/CD
Certifications
Microsoft Certified: Azure Solutions Architect Expert
Azure architecture, scalability, security, monitoring and cost-aware solution design.
Microsoft Certified: Azure Cosmos DB Developer Specialty
Distributed data solutions, consistency, partitioning and performance.
Education & Languages
University Department of Professional Studies - Split
Bacc. ing. techn. inf., Information Technology
2016-2020
Bacc. ing. techn. inf., Information Technology
2016-2020
Croatian - Native | English - C1 (Advanced)
How I Work
- Agent engineering: Translate domain knowledge into agent-usable tools and skills, separate deterministic steps from variable reasoning, and test behavior with positive and negative examples.
- Production mindset: Bring AI features into real workflows with integrations, configurable permissions, operational visibility and dependable backend services.
- Real World Problem Solving: Start with the actual business problem, find its root cause and deliver a simple, logical solution that is practical to operate and maintain.